Shipping policy
SHIPPING POLICY
Thank you for shopping with UyulJewels.
Please read our shipping policy carefully before placing an order.
1. Order Processing Time
• Orders are processed and shipped daily, including weekends and public holidays.
• UyulJewels operates on an everyday shipping basis.
• Shipping will only be paused if an official notice or update is posted by UyulJewels.
• In the absence of any such update, customers may assume that orders will be shipped as usual.
2. Shipping Method
• All orders are shipped via DFOD / J&T Express.
• Tracking numbers will be provided once the parcel has been shipped.
3. Delivery Time
Estimated delivery time (after shipment):
• Peninsular Malaysia: 1–3 working days
• East Malaysia: 3–5 working days
Please note that delivery times may vary due to courier delays, weather conditions, or peak seasons.
4. Shipping Fees
• Shipping fees are calculated at checkout.
• All shipping fees are non-refundable, unless the error is caused by UyulJewels.
5. Incorrect Address
• Customers are responsible for ensuring that the shipping address provided is accurate and complete.
• UyulJewel will not be responsible for delays or losses caused by incorrect or incomplete addresses.
• Any reshipment costs due to incorrect address will be borne by the customer.
6. Delayed or Lost Parcels
• UyulJewels is not responsible for delays caused by the courier company.
• In the event of a lost parcel, we will assist customers in submitting a claim to the courier, subject to courier policies.
7. Damaged Items During Shipping
• If an item is damaged upon arrival, customers must contact us within 48 hours with clear photo or video proof.
• Please contact us via WhatsApp at 013-7700146 for assistance.
8. Contact Information
For any shipping-related inquiries, please contact us via:
WhatsApp: +6013-7700146 (WhatsApp only)